Privacy Policy for Urgent Logistic

سياسة الخصوصية - ايرجنت للتوصيل

At Urgent Logistic, accessible from https://www.urgent.ps and through our mobile application "Urgent - ايرجنت للتوصيل" (com.isoft.urgent), one of our main priorities is the privacy of our visitors and users. This Privacy Policy document describes the types of information that is collected and recorded by Urgent Logistic — including through our website and mobile application — and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us at info@urgent.ps.

This Privacy Policy applies to our online activities, our website, and our mobile application (available on Android and iOS), and is valid for all users with regards to the information that they shared and/or that we collect.

Consent

By using our website or mobile application, you hereby consent to our Privacy Policy and agree to its terms.

Information We Collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.

Data Collected Through Our Mobile Application

In addition to the information described above, our mobile application may collect the following data:

  • Account information: Full name, email, phone number, store name (for merchants), address, and encrypted password.
  • Shipment and parcel data: Sender and receiver details, parcel contents, values, pickup and delivery addresses, shipment status, and tracking history.
  • Financial data: Payment records, collections, and account reports for drivers and merchants.
  • Device information: Device type, operating system, and Firebase Cloud Messaging token (for push notifications).

📍 Location Data

Our mobile application accesses, collects, and uses your location data. We collect the following types of location information:

  • Precise Location (GPS / Fine Location): We use your precise location to determine pickup and delivery addresses, display nearby parcels on the map, and enable navigation to delivery destinations.
  • Approximate Location (Coarse Location): We use approximate location to determine your geographic area and improve delivery services in your region.
  • Background Location: For driver accounts only, when a driver starts their shift (activates the delivery service), the app collects location data in the background to continuously track the delivery route and update the driver's position for customers and management. A persistent notification is shown to the driver whenever background location tracking is active. Background location tracking stops automatically when the driver ends their shift.
  • Foreground Location Service: The app runs a foreground service with a visible notification during the driver's active shift to ensure accurate and reliable location tracking.

How We Use Location Data

  • To determine and auto-fill pickup and delivery addresses when creating new parcels.
  • To display the current location of delivery drivers on a real-time map for customers.
  • To navigate drivers to delivery destinations.
  • To track the delivery route during active driver shifts for operational management.
  • To show nearby parcels and drivers on the map.

Location Data Sharing

  • Driver location is shared with customers for real-time shipment tracking.
  • Driver location is shared with company management for operational oversight.
  • Location data is sent to Google Maps for map display and navigation purposes.
  • We do not sell location data to any third party.

Location Data Retention

  • Only the driver's last known location is stored on our servers for real-time tracking purposes.
  • Historical location logs are not retained for extended periods.

Your Control Over Location Data

  • You can disable location permissions at any time through your device settings.
  • Drivers can stop background location tracking by ending their shift within the app.
  • Please note that some app features (such as map navigation and parcel creation) may not function properly without location access.

📷 Camera and Photos

Our mobile application may access your device's camera for the following purposes:

  • Capturing proof-of-delivery photos.
  • Scanning QR codes and barcodes for parcel identification.
  • Uploading product images (for merchant stores).

Photos and images captured through the app are uploaded to our servers solely for the purposes described above and are not shared with third parties except as necessary to provide the delivery service.

🔔 Push Notifications

We use Firebase Cloud Messaging to send push notifications about shipment status updates, delivery confirmations, and important service announcements. You can manage notification preferences through your device settings.

How We Use Your Information

We use the information we collect in various ways, including to:

  • Provide, operate, and maintain our website and mobile application
  • Process and manage shipments and deliveries
  • Track delivery driver locations in real-time during active shifts
  • Display pickup and delivery locations on maps
  • Improve, personalize, and expand our services
  • Understand and analyze how you use our services
  • Develop new products, services, features, and functionality
  • Communicate with you, including for customer service, shipment updates, and service notifications
  • Generate financial reports and settlement statements for drivers and merchants
  • Find and prevent fraud

Data Sharing

We do not sell your personal data to any third party. We may share your data in the following cases:

  • With delivery drivers: Necessary delivery information (receiver name, address, phone number) to complete the delivery.
  • With customers: Current driver location for real-time shipment tracking.
  • With company management: Performance data and financial reports for delivery operations management.
  • Google services: We use Google Maps for location display and Firebase for notifications.
  • Legal requirements: When required by law enforcement or government authorities in accordance with applicable laws.

Data Security

We take technical and organizational measures to protect your data:

  • Data encryption in transit via HTTPS protocol.
  • Passwords are encrypted and never stored in plain text.
  • Role-based access controls for employees.
  • Periodic security reviews of our systems.

Log Files

Urgent Logistic follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users movement on the website, and gathering demographic information.

Third Party Privacy Policies

Urgent Logistic's Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party services for more detailed information.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers respective websites.

CCPA Privacy Rights (Do Not Sell My Personal Information)

Under the CCPA, among other rights, California consumers have the right to:

Request that a business that collects a consumer's personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.

Request that a business delete any personal data about the consumer that a business has collected.

Request that a business that sells a consumer's personal data, not sell the consumer's personal data.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

GDPR Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

Children's Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

Urgent Logistic does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website or mobile application, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our services after such changes constitutes your acceptance of the updated policy.

Last Updated: April 2, 2026

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